AI at Reflections: Preparing for a Future Where Humans and AI Collaborate

At Reflections, our mission is clear: to be an AI-powered, innovative Digital Engineering company. We are not just adopting AI; we are embedding it across our DNA. As early adopters of ISO 42001, the international standard for AI Management Systems, we stand among a handful of companies in India with this certification, a testament to our commitment to responsible and trustworthy AI development.

In this blog, we discuss how Reflections is integrating AI into our operations, the impact it is having, especially in HR, and how we are preparing for a future where humans and AI collaborate, not compete.

Where We Are

To ensure we are not just following the AI trend but leading it, we launched an AI Readiness Survey across the organization. According to the survey, there is strong AI Awareness, with 48.6% of employees being very familiar with AI’s potential. We also identified the knowledge gaps and enthusiasm for training, with 95.6% showing interest in Agentic AI training and 70.3% being open to participating in an AI Hackathon. This brought to light a significant opportunity to deepen our expertise in Agentic AI and position ourselves as innovators in this space.

How Are We Preparing for the AI Future?

At the organizational level, we are focusing on AI integration across the Software Development Lifecycle (SDLC). From coding to deployment, we are using leading AI tools to make every phase smarter and faster like GitHub Copilot for code generation, Testim for testing, CodeOL for code review, Harness for DevOps and deployment, Datadog AI for monitoring, Mintlify for documentation, and Linear for project management. At the same time, we are also integrating AI into our HR functions, transforming the way we operate.

AI in HR: A Strategic Co-Pilot

AI is transforming our HR functions, from hiring to engagement to performance. Here is how we use AI at various levels:

Talent Acquisition

For Sourcing, we use tools like LinkedIn Recruiter with GenAI-enabled search and Naukri that provides skill and salary insights, etc. Candidate Screening & Selection are done with the help of platforms like Futuremug and InCruiter, AI-enabled interview platforms with fraud detection (eye-tracking, tab-switch detection), along with Bot-enabled interview coordination. As a result, L1 interviews now happen within 24 hours (down from 2-3 days), along with better JD creation and candidate ranking.

Performance Management

When it comes to performance management, AI aids in goal setting and competency mapping by helping tailor role expectations based on industry benchmarks and facilitates performance evaluations with deeper analytics.

Learning & Development

The learning paths for our employees, designed by AI, are personalized, based on proficiency, experience, and job role. AI also helps in progress tracking by auto-tracking timelines, completion rates. Tools like Gamma AI simplify aesthetic design of training materials. AI also enhances content creation and curation.

Employee Engagement & Culture

Keeping in tune with the priority that we give to our people, we do sentiment analysis and real-time morale tracking across teams in India, LATAM, Middle East, and the US via AI bots. We have created a Moments that Matter (MTM) Framework, tracking 53 drivers across 7 areas.

As a result of AI adoption, 25+ process improvements were done in the last financial year, our attrition rate was lower than industry average, and retention rate on key engagement indicators was 90%+.

Operations Management

Operations Management, we are leveraging AI through an HR chatbot developed in collaboration with the Data Science team. This chatbot efficiently handles FAQs related to policies, benefits, and workflows, significantly reducing cross-functional dependencies and speeding up execution. Additionally, AI supports content creation and enables smart document parsing and restructuring, streamlining administrative tasks and improving overall operational efficiency.

Challenges in AI Adoption

Adopting AI comes with its own set of hurdles and we are navigating them with transparency and responsibility.

Data Privacy & Ethics: To address challenged regarding data privacy and ethics, we ensure adherence to India’s DPDP Act (2023), ensuring clear consent, minimal data use, and strict NDA enforcement.

AI Bias: There is continuous monitoring to avoid algorithmic discrimination like gender bias in hiring.

Fear of Job Loss: At Reflections, we believe AI will not replace jobs. People using AI will replace those who do not. AI automates tasks, not talent. If AI takes over repetitive work, it gives us space to focus on creativity, empathy, innovation, and strategy. What we focus on are on AI literacy, reskilling, and growth.

Skills for the Future: What HR Professionals Need

As per the WEF Future of Jobs Report 2025, top human skills like problem-solving, self-management, and working with people, along with empathy, adaptability, resilience, data and digital literacy, and business acumen are those that matter most.

What is Next for Reflections?

In this context, Reflections’ focus is on continued AI upskilling across functions, deeper Agentic AI implementation, AI pilot programs in real-world client settings, and enhanced HR-AI collaboration to scale culture, not just processes.

Conclusion

At Reflections, AI is not just a trend, it is a business enabler. We are building a future where HR acts as a strategic co-pilot, ensuring the Human in Human Resources is never lost. If AI can eliminate the repetitive, let it. We will use that time to do what really matters.

Want to learn more about how we are building an AI-ready workforce? To explore our AI initiatives, discover how we are integrating AI across HR and engineering, and find out how you can be part of the journey, connect with us at sales@reflectionsinfos.com

Author: Jithin Chakkalakkal, Senior Manager, HR